Applying for a New VECO Connection: How It Works

Applying for a New VECO Connection: How It Works

Setting up electricity service in Cebu, Mandaue, Talisay, or Naga? Here’s how to start a new Visayan Electric application.

3 waysto start: walk-in, hotline, or Facebook inquiry
Physical docsrequired at a service center to complete verification
New depositrequired as part of setting up service

Ways to Start an Application

1

Walk in to a service center

Visit one of VECO’s six service centers across the franchise area to apply in person.

2

Call the hotline

Start the process by phone at (032) 230-8326, available 24/7.

3

Inquire through Facebook

VECO’s official Facebook page can also be used to start an inquiry, though document submission still needs to happen in person.

Whichever way you start, applicants ultimately need to submit physical documents for verification at a service center — there isn’t a fully paperless application path yet.
Application channels confirmed via Cebu Daily News’ published walkthrough of the VECO application process.

What to Expect

  • Proof of identity — a valid government-issued ID.
  • Proof of ownership or occupancy of the property being connected — commonly a Transfer Certificate of Title, Deed of Sale, or Contract of Lease, following the same general standard used across Philippine distribution utilities.
  • A new bill deposit — required to establish service, similar to how every distribution utility secures a new account.
Exact document requirements can vary by case, so confirm the current checklist directly with VECO before your visit to avoid a second trip.

Frequently Asked Questions

1. Can I complete a VECO application entirely online?+
You can start an inquiry online or by phone, but physical documents still need to be submitted in person at a service center for verification.
2. Do I need to pay a deposit for a new connection?+
Yes — a new bill deposit is required to establish service, the same as with other Philippine distribution utilities.
3. What proof of address do I need?+
Typically a Transfer Certificate of Title, Deed of Sale, or Contract of Lease, depending on whether you own or rent the property.
4. How long does a new connection application take?+
This depends on document completeness and any technical evaluation needed for the connection — confirm an estimated timeline with your service center.
5. Which areas can I apply for VECO service in?+
Cebu City, Mandaue City, Talisay City, Naga City, and the municipalities of Liloan, Consolacion, Minglanilla, and San Fernando.

Start your application

Call VECO’s 24/7 hotline or visit a service center to begin.

VECO Contact Details
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