Visayan Electric (VECO) Customer Service: Hotline & Contact Details
Round-the-clock phone support plus six service centers across Metro Cebu — here’s how to reach VECO for billing, outages, or account concerns.
24/7phone support hotline
6service centers across the franchise area
0919dedicated mobile hotline number
VECO Contact Details
Phone
(032) 230-8326, available 24/7 for customer concerns.
Mobile Hotline
0919-056-VECO (0919-056-8326)
info@visayanelectric.com
Engineering Office
J. Panis Street, Banilad, Cebu City
VECO also maintains an active official Facebook page for advisories, outage updates, and general inquiries, alongside six physical service centers spread across its Metro Cebu franchise area for in-person concerns.
All contact details above are copied directly from VECO’s own official Contact page — bookmark it, since it’s the fastest way to confirm if any number changes.
Have your VECO account number ready before calling — it speeds up verification for billing or service requests.
What to Contact VECO For
- Billing questions or disputes
- Reporting a power outage or downed line
- New connection applications
- Bill deposit and refund inquiries
- Reconnection after a disconnection
- MobileAP account or app issues
Frequently Asked Questions
1. Is VECO’s hotline available 24/7?+
Yes, phone support is available round-the-clock for customer concerns.
2. Can I visit a VECO service center in person?+
Yes — VECO operates six service centers across its Metro Cebu franchise area.
3. Does VECO have a mobile number I can text or call?+
Yes, 0919-056-VECO (0919-056-8326) is a dedicated mobile hotline.
4. Where is VECO’s main office located?+
The engineering office is on J. Panis Street, Banilad, Cebu City, with additional service centers across the franchise area.
5. Can I report an outage through Facebook?+
VECO maintains an active official Facebook page for advisories and inquiries, though calling the 24/7 hotline is typically fastest for an active outage.
6. What should I have ready before calling?+
Your VECO account number and, if applicable, your most recent bill — this speeds up verification.
Check your bill before you call
Have your latest statement or MobileAP account ready.
How to Check Your VECO Bill