Updated September 2026
Is Meralco Open Today? Business Center Hours & Holiday Schedule
Meralco Business Centers are open Monday to Friday, 8:00 AM to 5:00 PM, plus Saturday mornings at select branches for bill payments only. Here’s the full weekday, weekend, and holiday schedule, plus 24/7 options that never close.
Quick Answer
Weekdays
8:00 AM – 5:00 PM
Saturday
7:00 AM – 12:00 NN*
Sunday
Closed (physical branches)
Emergency hotline
24/7, every day
*Saturday hours are for bill payment inquiries only, and not every branch participates — confirm with your specific Business Center before visiting. Online and mobile app services are available 24/7 regardless of branch hours.
Overview of Meralco Service Availability
Meralco customer service operations vary depending on the channel. Business Centers operate on the fixed schedule above, but emergency hotlines and digital services remain available beyond regular working hours, every day of the year.
For urgent concerns such as power interruptions or electrical hazards, support is available 24/7 through official hotlines — you never have to wait for a branch to open for a genuine emergency.
For urgent concerns such as power interruptions or electrical hazards, support is available 24/7 through official hotlines — you never have to wait for a branch to open for a genuine emergency.
Business Center Weekday Hours
Most Meralco Business Centers operate:
• Monday to Friday: 8:00 AM – 5:00 PM (a small number of branches use 7:00 AM – 4:00 PM instead)
• Mall-based branches may follow the mall’s own opening time instead of the standard schedule
• Transactions are typically accepted until closing time, but lines often cut off earlier at busy branches
• Monday to Friday: 8:00 AM – 5:00 PM (a small number of branches use 7:00 AM – 4:00 PM instead)
• Mall-based branches may follow the mall’s own opening time instead of the standard schedule
• Transactions are typically accepted until closing time, but lines often cut off earlier at busy branches
Hours can differ by branch, especially mall-based locations. Always check your specific Business Center before visiting — see our branch locator guide for addresses.
Weekend Schedule
Saturday
Select Business Centers open 7:00 AM – 12:00 NN for bill payments only — no new applications, disconnection appeals, or account changes on Saturdays. Not every branch participates, so confirm locally.Sunday
Physical branches are closed. Emergency hotlines and online/mobile services remain fully available.Online Services
My Meralco and the mobile app are available 24/7 for bill inquiries, applications, and account management, weekends included.Holiday Schedule
Physical Business Centers are closed on regular holidays (e.g. New Year’s Day, Holy Week, Labor Day, Independence Day, Christmas, Rizal Day). Emergency services and online platforms remain active every day, holidays included.
Meralco typically posts branch-specific holiday closure advisories on its official Facebook and X (Twitter) accounts a few days ahead — worth checking if you’re planning to visit around a long weekend or major holiday.
Meralco typically posts branch-specific holiday closure advisories on its official Facebook and X (Twitter) accounts a few days ahead — worth checking if you’re planning to visit around a long weekend or major holiday.
Emergency and 24/7 Support
For urgent concerns such as downed wires, power outages, or electrical hazards, Meralco provides round-the-clock emergency assistance.
Hotline: 16211 (Residential concerns)
Hotline: 16210 (Business and Corporate accounts)
These lines operate 24 hours a day, including weekends and holidays.
Hotline: 16211 (Residential concerns)
Hotline: 16210 (Business and Corporate accounts)
These lines operate 24 hours a day, including weekends and holidays.
Online Support Availability
Customers can access services anytime through:
• My Meralco online portal — see our My Meralco login guide
• Official Meralco website services
• Mobile application support
These platforms allow bill payments, application tracking, and account inquiries without visiting a branch — and they don’t follow the weekday/Saturday schedule above.
• My Meralco online portal — see our My Meralco login guide
• Official Meralco website services
• Mobile application support
These platforms allow bill payments, application tracking, and account inquiries without visiting a branch — and they don’t follow the weekday/Saturday schedule above.
Important Tips Before Visiting
• Always confirm your specific branch’s schedule before visiting, especially on Saturdays
• Bring your account number or latest bill for faster transactions
• Visit early on weekdays to avoid queues
• Use online services for anything that doesn’t require in-person document verification
• Bring your account number or latest bill for faster transactions
• Visit early on weekdays to avoid queues
• Use online services for anything that doesn’t require in-person document verification
Frequently Asked Questions
1. Is Meralco open today?+
On weekdays, yes — Business Centers are open 8:00 AM to 5:00 PM Monday through Friday. On Saturday, select branches open 7:00 AM to 12:00 NN for payments only. On Sunday and regular holidays, physical branches are closed, but online services and emergency hotlines are always available.
2. Is Meralco open on Saturday?+
At select branches, yes — 7:00 AM to 12:00 NN, for bill payment inquiries only. Not all branches participate, and no new applications or account changes are processed on Saturdays, so confirm with your specific branch first.
3. Is Meralco open on Sunday?+
No, physical Business Centers are closed on Sundays. My Meralco online and the mobile app remain available 24/7, and the emergency hotline still operates.
4. Is Meralco open on holidays?+
No, physical branches are closed on regular holidays. Emergency hotlines and online platforms stay active every day of the year, holidays included.
5. What are Meralco Business Center hours?+
Monday to Friday, 8:00 AM to 5:00 PM at most branches (a few use 7:00 AM to 4:00 PM). Mall-based branches may follow their mall’s own hours.
6. Is the emergency hotline available 24/7?+
Yes. 16211 for residential concerns and 16210 for business accounts operate 24 hours a day, including weekends and holidays.
7. Can I pay my bill during holidays?+
Yes, through My Meralco online, the mobile app, and partner payment channels like GCash and Bayad Center — these don’t follow branch hours.
8. Are online services available 24/7?+
Yes, My Meralco and the mobile app are accessible anytime for bill inquiries, payments, and account management.
9. Do all branches have the same schedule?+
No — hours can vary by branch, and Saturday payment hours aren’t offered everywhere. Mall-based branches especially may differ. Always confirm with your specific branch.
10. What should I bring when visiting?+
Bring your account number or latest billing statement, plus a valid ID, for faster processing.
11. Can I report outages online?+
Yes, through Meralco’s official website and mobile app, in addition to the 24/7 hotlines.
12. Can I still get help if a branch is closed?+
Yes — the emergency hotline and online services are available even when every physical branch is closed, including overnight and on holidays.